We're here to help. Most questions are answered below.
Download FolioAI from the Mac App Store. When you first try a Pro feature, you'll see the subscription screen. Tap Start Free Trial — no credit card is charged for 7 days. After the trial, your chosen plan auto-renews unless you cancel.
Open FolioAI → tap any Pro feature → on the paywall screen, click Restore Purchases. Your subscription will be restored instantly using your Apple ID. Make sure you're signed in with the same Apple ID used when you subscribed.
Go to System Settings → Apple ID → Subscriptions to confirm the subscription is active. Then open FolioAI and click Restore Purchases. If the problem persists, sign out of your Apple ID in System Settings, sign back in, and try again. Your purchase is always tied to your Apple ID — it's never lost.
Subscriptions are managed by Apple. Go to System Settings → Apple ID → Subscriptions → select FolioAI → Cancel Subscription. You keep Pro access until the current billing period ends. We do not process refunds directly — for refunds, visit reportaproblem.apple.com.
No. All AI processing happens 100% on your Mac. No files, queries, or content ever leave your device. FolioAI has no servers and does not use any third-party AI service (OpenAI, Anthropic, etc.). See our Privacy Policy for full details.
Yes. Uninstalling FolioAI from your Mac removes all locally stored collections, documents, and preferences. There is no account, no cloud backup, and no server-side data to delete.
FolioAI supports plain text files, PDF documents, and meeting notes in common formats. Drop files into a Collection from Finder or the Files app. Support for additional formats is added in updates.
Yes. On first launch, FolioAI downloads the on-device AI model it uses for all analysis. This is a one-time download. After it completes, FolioAI works entirely offline — no internet needed for any feature.
Make sure FolioAI has completed the initial model download (check for a progress bar on first launch). Also confirm you're running macOS 14 Sonoma or later on Apple Silicon. Force-quit the app and reopen it. If the issue persists, email us with your macOS version and Mac model.
There is no hard limit on the number of documents per Collection. Very large collections (hundreds of long PDFs) may take longer to process on first analysis. Performance scales with your Mac's Neural Engine — M2 and later chips handle large collections fastest.
This is almost always an Apple ID mismatch — you subscribed on a different Apple ID. Try restoring purchases while signed into the correct Apple ID. If you believe it's an error, contact Apple Support directly at reportaproblem.apple.com to request a refund. Apple processes all payments and refunds.